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Quality Policy

Code: PQ02-00 | Revision: 03 | Revision Date: 11/12/24

Author: Marco Rizzo
Control and function: Marco Rizzo
Approval: Sergio Pellanda
Confidentiality Level: Public

Revision Index

  • Rev. 00 - 22/11/18: First Issue
  • Rev. 01 - 12/03/19: Inclusion of reference to operating context, interested parties, and risk analysis
  • Rev. 02 - 15/11/20: CEO Signature
  • Rev. 03 - 11/12/24: Introduction of the concept of environmental sustainability (Amd 01/24 ISO)

Distribution List

  • Copy 1 - Assigned to: RSGQ - Controlled distribution: Yes

Quality Management System Policy Management

The quality management system policy is approved by Management, published, and communicated to employees and relevant external stakeholders.

The policy is reviewed by Management at planned intervals, every 12 months, or when significant changes occur, in order to ensure its ongoing suitability, adequacy, and effectiveness.

Quantifiable and measurable objectives are used to achieve the goals of the QMS.

Management defines the annual objectives at the beginning of each year, which are then communicated to the stakeholders. The objectives are reviewed based on results.

Reference Documentation

UNI EN ISO 9001:2015 clause 5.2

Quality Policy

At Sysdev, quality is a fundamental pillar of our activities and of the way we operate. Every action we take—from daily decisions to project management—is guided not only by respect for our customers but also for the people within our company.

Our commitment is to continuous, shared improvement that fosters growth for all stakeholders: customers, employees, and suppliers.

We believe that only through cohesive teamwork, an ongoing spirit of innovation, and an open mindset towards change can we face future challenges and achieve our goals.

Since its foundation, Sysdev has embraced important corporate values that allow it to operate in the market with professionalism, competence, compliance with regulations and ethical principles, and transparency—while being fully aware of the importance of sustainability and environmental responsibility in the context of the Quality Management System and in the management of the organization.

Quality is not a destination, but a constantly evolving process. Our philosophy is aimed at building and maintaining a continuous cycle of improvement, where feedback from both inside and outside the organization guides our path.

To achieve these goals, we are committed to:

  • Maximizing customer satisfaction at all times through constant attention to their needs and expectations.
  • Continuously innovating our approach to projects and services, anticipating market and customer needs with effective and cutting-edge solutions.
  • Optimizing and improving our services by placing the customer—both external and internal—at the center of all our strategies and activities.
  • Collaborating with suppliers, sharing relevant information with them to ensure alignment with the principles of our quality policy.
  • Investing in technology to improve efficiency and reliability of our services, reaching the highest standards of flexibility and performance.
  • Valuing human resources by promoting continuous training, professional growth, and a sense of belonging through awareness and development programs.
  • Spreading the culture of quality through training and awareness activities for employees and collaborators, actively involving them in continuous improvement.
  • Fostering an inclusive and collaborative work environment, where every individual is responsible and actively contributes to achieving common goals, while encouraging responsible use of resources.
  • Adopting a process-based approach, regularly monitoring company performance through clear and measurable indicators, and carefully analyzing the operating context and related risks.
  • Improving the effectiveness of the quality management system to maintain the company’s competitiveness by defining increasingly ambitious performance indicators and objectives.
  • Complying with current regulations at both national and international levels, rigorously applying the quality standards required in our sector, and every requirement concerning information security and the environmental context in which the organization operates.
  • Promoting continuous innovation by constantly updating methodologies and technologies to remain at the forefront of our field.

Our quality management system is constantly monitored by Management and company leaders, who meet periodically to analyze reference parameters and ensure that every activity is aligned with strategic objectives.

In addition, regular inspections—both internal and by external auditors—allow us to identify areas for improvement and take timely action.

Sharing quality principles is essential: we are committed to spreading these concepts not only internally but also with suppliers, partners, and collaborators, in order to build a network of excellence working together to achieve optimal results.

With this quality policy, we commit every day to building and maintaining a system that meets the requirements of the international standard UNI EN ISO 9001:2015, always ready to review and improve it with everyone’s contribution.

Chief Executive Officer
Sergio Pellanda